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Turn every visit into a connection.
SITECONNECT BY FUSION / NO PROGRAMMING REQUIREDBring shopping, bookings, customer accounts, conversations and support into your website. Choose your apps, connect your business services and configure the experience from one dashboard—no programming required.SITECONNECT BY FUSIONOne dashboard. More ways to connect.
Meet visitors, help customers shop and book, exchange documents and keep support moving. One installation brings the experience together.
Your website can do more.
Give visitors more than a page to read. Offer useful apps and direct access to your team, then keep the relationship connected through customer accounts, support history and feedback.
A connected customer experience.
Choose the tools and experiences your business needs. Manage them site by site through SiteConnect.
Live chat and visitor context
01Answer visitors from the dashboard, see the pages they explore and bring useful context into the conversation.
Tickets and customer support
02Turn conversations into support cases. Keep replies, documents and issue details together from the first question to follow-up.
Customer account access
03Let customers sign in with Fusion Cloud to find account information, orders, reservations, documents and open or past support.
Shopping carts
04Help customers select products, options and quantities, build a cart and continue to your connected checkout service. Bring an agent into the conversation when they need help.
Event and attraction tickets
05Offer event tickets, tours, activities and timed admission. Connect dates, ticket options, attendee details and booking with customer support.
Lodging booking
06Bring rooms and accommodation, arrival and departure dates, guest details and reservations into your website through your connected booking service.
Files and documents
07Exchange screenshots and documents in chat. Share privately or create a public link, with upload types, size limits, expiry and revocation under your control.
Fusion Evaluate
08Feedback, Surveys and Assessments are independent Fusion Evaluate capabilities. Contact us about availability of Evaluate modules and their authorized SiteConnect integration.Explore Fusion Evaluate
Website apps and service requests
09Add forms, appointments, callback requests and business workflows without programming. Configure the experience through the dashboard.
AI and your team
10Use AI assistance alongside people, with shared conversation context, controlled actions and human involvement when a customer needs your team.
Voice, video and collaboration
11Connect support with voice, video and screen-sharing experiences through Fusion Engage. Work through questions together.
Helpful tools for every site
12Choose announcements, FAQs, help resources, promotions, guided tours, service status and feedback prompts for each website.
From a visit to the next step.
Help someone choose a product, book a stay or reserve tickets. Keep the conversation alongside the action, turn a question into a support ticket when needed and follow up with a survey.
One workspace for your customer relationships.
Bring visitors, conversations, tickets, files, website apps and feedback into the team’s workflow. Give agents and administrators the access their roles need, with separate settings for each website.
Your website. Your choices.
Choose when customers sign in, which tools appear, what files can be uploaded and who can download a shared document. Executable uploads are prohibited. Set expiry and revoke shared access when it should end.
Configure it. No programming required.
Add SiteConnect’s installation tag to your shared website template once. Choose the apps you want, connect the services behind them and configure the details in your dashboard. Add more experiences without repeatedly changing your website’s installation.
Connect the experience to your business.
Bring Fusion products and other services into website apps through APIs. Connect shopping, booking and account experiences to the systems that manage them, with server-side credentials and permissions around privileged actions.
Make every connection count.
Bring your website, your team and your customer relationships closer together with SiteConnect by Fusion.Explore SiteConnect